Terms of Use
Pilot service: paid Balkivo Credit purchases are not available.
1. Operator
Balkivo is operated by Gökmen Topal (Google Play developer name: Balkivo Technologies), Maslak Mahallesi, Eski Büyükdere Caddesi No: 3-5, Link Plaza, Sarıyer, İstanbul, Türkiye. Support: support@balkivo.com.
2. Marketplace role
Balkivo connects customers with independent providers. Unless expressly stated otherwise, the service contract is between the customer and selected provider.
3. Accounts
Users must be at least 18, provide accurate information, protect account access and report unauthorised use.
4. Responsibilities
Customers must describe requests and locations accurately. Providers are responsible for qualifications, permits, taxes, insurance, safe work and accurate offers. Verification does not guarantee service quality.
5. Pilot credits, prices and cancellations
During the current pilot, Balkivo does not take card or cash payments for platform credits. Customers may publish requests without a monetary platform charge. A provider uses the promotional Balkivo Credit amount displayed for a request when submitting an offer. Credits are not money, cannot be transferred or withdrawn and have no cash refund value. A provider's service price and payment arrangements are separate from Balkivo's promotional credits; users should agree those terms with each other before work begins. Mandatory consumer rights remain unaffected. Paid credit purchases will require separately published payment and refund terms before they are enabled.
6. Safety
Illegal, deceptive, dangerous, discriminatory, abusive or infringing activity is prohibited. Reports: support@balkivo.com. Balkivo may remove content or restrict accounts for safety, fraud or legal reasons.
7. Content and availability
Users retain rights in their content and grant Balkivo the limited licence needed to operate the service. Balkivo cannot promise uninterrupted availability or guarantee a provider’s work.
8. Termination and disputes
Users may stop using Balkivo and request account deletion. For a platform complaint or dispute, contact support@balkivo.com with the relevant request or offer details. Disputes about a provider's work or payment should first be raised with that provider. Nothing in these terms limits rights that cannot legally be excluded under applicable consumer law.